Help / FAQ

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Search or browse by topic. Most questions are answered here in a sentence or two. If you still need a person, email support and RoleMole usually replies within one business day, Monday to Friday.

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Getting started

How do I get started?

You set your roles, sectors, and companies once, then RoleMole does the checking you would otherwise repeat every night, and hands back a short list.

Install RoleMole, accept the EULA, choose Start free trial, and complete Quick Start. Add a resume or a manual Job Title, confirm a location, choose a starter Pack or company, then review the first Scan preview. Today keeps the remaining setup visible without forcing a long tour.

How do free scans and credits work?

One credit covers one complete scan across your selected roles, packs, and companies. Only a successful scan that finds at least one opening uses a credit.

  • Successful scan with at least one opening: uses one credit.
  • Failed or stopped scan: uses none.
  • Legitimate zero-result scan: uses none.

Install and platforms

Is Windows supported?

Windows is RoleMole's primary platform. The final release page will show the exact signed publisher, version, size, SHA-256, and clean-machine-tested install steps.

How do I run the macOS Preview?

The current Mac build is an unsigned Preview. It may require Rosetta on Apple Silicon and a one-time Privacy and Security approval to Open Anyway. Never disable Gatekeeper globally.

Finding roles

How do Job Titles, Companies, and Packs work together?

Combine Job Titles with active Packs and individual company choices across 3,500+ direct career sources organized into 36 packs. Companies and Packs shows exactly why each company is searched, preserves exclusions and favorites, and previews unique coverage before a Pack changes the scan.

Applying and tracking

What does Apply Kit and application assistance do?

RoleMole can review fit, prepare truthful materials, and fill supported fields in a visible browser on Windows. It pauses when your judgment, login, CAPTCHA, upload, or review is needed.

How does the Tracker and follow-up work?

The Tracker moves each role through clear stages, and Needs You Today surfaces deadlines and focused next steps.

  • Saved
  • Reviewing
  • Applied
  • Interviewing
  • Offer
  • Rejected
  • Passed

Plans and purchase

How do purchase and activation work?

After the third qualifying scan, your jobs and settings stay local. Choose a plan or restore an existing purchase. The final flow supports one-click activation with a permanent key fallback.

  • Weekly: renews until you cancel.
  • Sprint: a fixed multi-week run.
  • Lifetime: a one-time purchase.
What are the cancellation and refund terms?

Weekly renews until canceled and remains active through the paid period. Sprint and Lifetime have a 14-day refund window. Applicable legal rights still apply.

Devices and Companion

Can I use RoleMole on two computers?

A personal plan works on up to two supported computers. Device management uses a private emailed link and never shows raw hardware identifiers.

How do I pair the Phone Companion?

Open Settings to Phone Companion on your computer to create a five-minute pairing QR code. Match the six digits and approve the phone on the computer. The paired phone can use only the listed encrypted actions, and you can disconnect it at any time.

Privacy

What stays private, and what about optional AI?

Your private workspace stays local. If you choose Claude Code or Codex assistance, the selected provider may process the content you supply under your account and its terms. RoleMole itself does not require an AI API key.

Updates and troubleshooting

How do updates and troubleshooting work?

RoleMole uses one visible update session, verifies the expected file hash and Windows publisher before install, and offers safe cancel or retry. Scan preview catches setup blockers first; the post-scan report distinguishes narrow scope, source failures, filtering, and a healthy scan with no openings.

Keep exploring

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Still stuck?

Tell us what happened, and keep your private search private.

Email support and include a few details so the first reply can actually help. Do not send license keys, payment details, or your full resume unless support asks for a specific item and says why.

  • Your operating system and version
  • The RoleMole version
  • What you were doing and what happened
Email RoleMole support